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Top 10 customer experience trends | Impact Lab
Organizations that offer a better customer experience have more customers who say they are willing to buy from them again, according to Forrester. However, if Rosetta Carrington Lue‘s insight: I agree...
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Twitter chat: Engaging Citizens to Optimize Government featuring Rosetta Lue
Customer Experience Excellence Best Practices In this Twitter chat on #cxo (customer experience optimization), Rosetta Carrington Lue, Sr Advisor and Chief Customer Service Officer to the City of...
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Get Smart: Get Social with Customer Service Interactions
Customer Experience Excellence Best Practices RT @OracleCX: #Social customer service – the guide to getting it right [infographic] #custserv #CX http://t.co/uJGsyg906Q www.oracle-downloads.com
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Customer Portal: Self Service Support Center for Customers
Customer Experience Excellence Best Practices Learn what’s fact or fiction with customer service myths in this infographic and see how they can change the way you do business. See on www.desk.com
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27 Magical Phrases for Public Speakers
27 magical phrases people should remember when doing their public speech! You can’t have an effect if they don’t reflect When you lift yourself up, you let your audience down Tease them before you...
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Rosetta Lue – Philadelphia Business Journal
Customer Experience Excellence Best Practices Chief customer service officer Rosetta Carrington Lue‘s insight: Honored to represent the public sector as a Philadelphia Business Journal 2013 Woman of...
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The Top 7 Technology Trends That Will Dominate 2014
Strap yourself in, it’s going to be a wild ride. In considering the changes we’ve seen in technology over the past year, I’m bracing myself for unpreceden See on www.content-loop.com
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Philly311 Tv : Government Customer Service Defined
Philly311, the City of Philadelphia’s non-Emergency Contact Center, is proud to present The Philly311 Show. Hosted by Chief Customer Service Officer Rosetta Carrington Lue, the show’s goal is simple:...
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10 Things Revolutionizing the Customer Experience in City Government in 2015
As the year inches towards a closing, I can’t help but to reflect on all that the City of Philadelphia has accomplished in the past year. With the implementation of a new customer relationship...
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Measurement Matters: What does ROI look like in government?
When launching a large project, like the City of Philadelphia’s recent implementation of a new Customer Management Relationship (CRM) solution, you want to keep the final Return on Investment (ROI) in...
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